Shipping policy

Last updated: August 2026

At Rappiel Tech, we aim to provide clear shipping information before you place an order. This policy explains where we ship, shipping costs, processing times, estimated transit times, tracking, and what to do if there is a delivery problem.

Shipping Regions

We currently ship to eligible addresses in the contiguous United States (lower 48 states) and Washington, DC.

We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

Orders may be fulfilled through our approved fulfillment partners depending on product availability, warehouse location, and shipping route.

Shipping Rates

All shipping charges are displayed in U.S. Dollars (USD).

Standard U.S. Shipping:

  • $4.95 for orders under $75
  • Free standard shipping for orders of $75 or more

The applicable shipping charge is displayed during checkout before payment.

Order Processing Time

Orders are typically processed within 1–5 business days before they are handed to the shipping carrier or fulfillment partner. Processing time is separate from transit time.

Orders placed on weekends or holidays begin processing on the next business day.

Transit Time

After processing and dispatch, estimated transit time to eligible addresses in the contiguous United States is typically 7–14 business days.

Total Estimated Delivery Time

Including both processing and transit, the total estimated delivery time is approximately 8–19 business days from the date the order is placed.

Delivery times are estimates and are not guaranteed. Actual delivery may vary due to:

  • Destination and shipping address
  • Fulfillment location
  • Carrier conditions or delays
  • Severe weather or service disruptions
  • Peak shopping periods
  • Incorrect or incomplete address information

Tracking

Tracking information is provided after your order ships. Once available, you will normally receive a shipping confirmation email containing:

  • Your tracking number
  • A tracking link
  • Delivery updates when available

Tracking information may require additional time after dispatch before movement appears in the carrier system.

Split Shipments

Some orders containing multiple products may arrive in more than one package. This may occur when products are fulfilled from different locations or become available for dispatch at different times.

If your order is split into multiple shipments, separate tracking information may be provided for each package. You will not be charged additional shipping fees because an order is divided into multiple packages.

Address Accuracy

Please review your shipping information carefully before completing checkout. Customers are responsible for providing a complete and accurate delivery address.

Rappiel Tech cannot guarantee recovery, replacement, or reimbursement for delays or failed deliveries caused by an incorrect or incomplete address supplied during checkout.

If you notice an address error, contact us as soon as possible at info@rappiel.com. We will try to assist before the order ships, but address changes cannot be guaranteed after processing has begun.

Order Changes and Cancellations

If you need to request an order change or cancellation, contact us as soon as possible at info@rappiel.com. We will make reasonable efforts to assist before the order ships.

Once an order has been processed or dispatched, cancellation or address changes may no longer be possible.

Delivered But Not Received

If tracking shows your package as delivered but you have not received it:

  1. Check around the delivery location.
  2. Confirm the shipping address shown on your order confirmation.
  3. Check with household members, neighbors, reception staff, or building management.
  4. Allow up to 24–48 hours, as some carriers may update tracking shortly before final delivery.
  5. Contact us at info@rappiel.com if the package still cannot be located.

We will review the available tracking information and assist with the next steps.

Lost or Non-Delivered Orders

If an order has not been delivered within 45 days after its shipping date, contact us at info@rappiel.com. We will review the shipment with the carrier or fulfillment partner.

If the shipment is confirmed lost or otherwise qualifies under our Return & Refund Policy, we may provide a replacement or refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery. Please include:

  • Your order number
  • A description of the issue
  • Clear photos or video of the product
  • Photos of the packaging and shipping label when relevant

Approved claims may be resolved through a replacement or refund as described in our Return & Refund Policy. Please do not return an item without receiving instructions from Rappiel Tech first.

Delivery Delays

Carrier and logistics delays may occasionally occur outside our direct control. Delivery dates shown on our website, tracking pages, emails, or carrier websites are estimates and are not guarantees.

If you believe your order is experiencing an unusual delay, contact us and we will help review the shipment.

International Shipping

We currently sell and ship only to eligible addresses in the contiguous United States and Washington, DC. We do not currently offer international shipping.

Questions About Shipping

For shipping, delivery, or tracking questions, contact:

We aim to respond within 24 business hours.