Privacy policy

Privacy Policy

Last updated: January 5, 2026

At Rappiel Tech, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and what rights you may have regarding your data.

By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or subscribe to marketing communications, we may collect the following types of information:

Contact and Account Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login details, if you create an account

Order and Payment Information

  • Products purchased
  • Order value
  • Purchase date and time
  • Payment method and transaction status

Payments are processed securely through third-party payment providers. We do not store your full credit card details.

Marketing Information

  • Whether you subscribed to our email marketing
  • Your communication preferences

Technical and Usage Information

  • IP address
  • Browser type
  • Device type
  • Pages visited and interactions on our website
  • Cookie and analytics data

2. How We Use Your Information

We use your information to operate and improve our store, including to:

Fulfill Your Orders

  • Process payments
  • Confirm and manage orders
  • Arrange shipping and delivery
  • Send order updates and tracking information

Provide Customer Support

  • Respond to questions and requests
  • Handle returns, refunds, and replacements
  • Resolve issues related to your order

Improve Our Store

  • Understand how visitors use our website
  • Improve website performance and user experience
  • Troubleshoot technical issues
  • Improve our products and services

Send Marketing Communications

  • Send promotional emails, offers, and product updates
  • Only when you have subscribed or otherwise provided consent where required

Meet Legal and Security Obligations

  • Comply with tax, accounting, and legal requirements
  • Prevent fraud, abuse, and unauthorized activity
  • Protect our rights, customers, and business

3. Legal Basis for Processing

Where required by applicable law, we process personal data on one or more of the following legal bases:

  • Contract — to process your order and provide requested services
  • Consent — for email marketing and certain cookies where required
  • Legitimate interests — to improve our services, prevent fraud, and maintain website security
  • Legal obligations — to comply with applicable laws and regulations

4. Email Marketing and Communications

We may send marketing emails if you have subscribed to our newsletter or otherwise opted in.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in any marketing email, or
  • Contacting us at info@rappiel.com

Please note that unsubscribing from marketing emails will not stop transactional emails related to your orders, shipping updates, or customer service requests.

5. Cookies and Analytics

Our website uses cookies and similar technologies to help the site function properly and to improve your experience.

These technologies may be used to:

  • Keep your shopping session active
  • Remember preferences and settings
  • Analyze traffic and site performance
  • Improve functionality and usability
  • Support relevant marketing and remarketing efforts where permitted

You can control cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

6. How We Share Your Information

We do not sell your personal information.

We may share your information only with trusted third parties that help us operate our business, such as:

  • E-commerce and website hosting providers
  • Payment processors
  • Shipping and fulfillment partners
  • Email and communication platforms
  • Analytics and website performance providers
  • Professional advisers such as accountants, auditors, or legal advisers where necessary
  • Authorities or law enforcement when required by law or to protect our rights

These service providers may process personal information only as needed to perform services for us or as otherwise permitted by law.

7. Data Retention

We keep personal information only for as long as necessary to:

  • Fulfill orders and provide support
  • Maintain business and transaction records
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

When personal information is no longer needed, we delete it or anonymize it where appropriate.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data where legally permitted
  • Request restriction of certain processing
  • Object to certain processing activities
  • Request portability of your data where applicable
  • Withdraw consent for marketing at any time

To make a privacy-related request, contact us at info@rappiel.com.

If you are located in the EU or EEA, you may also have the right to lodge a complaint with your local data protection authority.

9. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

These measures may include:

  • SSL/TLS encryption
  • Secure payment processing
  • Access controls
  • System monitoring and updates

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Because we work with service providers and fulfillment partners in different countries, your information may be processed outside your country of residence.

Where required, we use appropriate safeguards for international data transfers in accordance with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

The most current version will always be posted on this page with the updated “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@rappiel.com

For formal legal or business contact details, please refer to our Legal Notice or Contact Us page.