Refund policy

Last updated: August 2026

At Rappiel Tech, we want customers to receive the product they ordered in the condition expected. This policy explains when a refund or replacement may be available, which requests are not eligible, how to report an issue, and how approved claims are processed.

Eligible Claims

We may approve a refund or replacement when:

The product arrives damaged.
The product arrives defective or does not function as described.
You receive an incorrect product or incorrect variant because of a fulfillment error.
The shipment is confirmed lost or remains undelivered for 45 days after the shipping date.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or incorrect, contact us within 7 calendar days after delivery.

Email: info@rappiel.com

Please include:

Your order number
A clear description of the issue
Clear photos or video showing the problem
Photos of the packaging and shipping label when relevant

We may request additional information if it is reasonably necessary to verify the claim. Once the evidence has been reviewed, an eligible claim may be resolved with a replacement or refund.

Physical Returns for Product Issues

For many approved damaged, defective, or incorrect-item claims, a physical return is not required.

Please do not send any product to Rappiel Tech, our fulfillment partner, or any other address unless we provide written return instructions. Unauthorized returns may not be accepted or processed.

Returns We Do Not Accept

We do not currently accept returns, refunds, or exchanges for:

Change of mind
General dissatisfaction where there is no product defect or fulfillment error
A color, size, model, style, or variant incorrectly selected by the customer
Products that are no longer wanted after delivery
Incorrect or incomplete shipping information supplied by the customer
Unclaimed packages or failed delivery attempts caused by customer-provided address information
Damage caused after delivery through misuse, accidents, improper installation, improper handling, unauthorized modification, or normal wear and tear

Please review product dimensions, compatibility details, descriptions, images, colors, and selected variants carefully before checkout.

Exchanges

We do not offer exchanges for change-of-mind requests or incorrectly selected colors, sizes, models, styles, or variants.

If an approved damaged, defective, or incorrect-item claim is resolved by sending another item, that replacement is part of the claim resolution and is not considered a voluntary exchange.

Lost or Non-Delivered Orders

If your order has not arrived within 45 days after the shipping date, contact us at info@rappiel.com. We will review the available tracking information with the carrier or fulfillment partner.

If the shipment is confirmed lost or otherwise qualifies as non-delivered under this policy, we may provide either:

A replacement, subject to availability; or
A refund to the original payment method

Delivered But Not Received

If tracking shows your shipment as delivered but you cannot locate it:

Check around the delivery location.
Confirm the shipping address used at checkout.
Ask household members, neighbors, reception staff, or building management.
Allow up to 24–48 hours, as some carrier tracking systems may update shortly before final delivery.
Contact us at info@rappiel.com if the package still cannot be located.

A shipment marked delivered is not automatically considered lost. We will review the available information and assist with the next steps.

How to Request a Refund or Replacement

Email: info@rappiel.com

Please provide:

Your order number
Your email address used at checkout
A description of the problem
Photos or video when the item is damaged, defective, or incorrect
Any other reasonably required evidence relating to the claim

We will review the request and tell you whether the claim has been approved and what resolution is available.

Refund Processing

When an approved refund does not require a physical return, we aim to issue the refund to the original payment method within 10 business days after approval.

If Rappiel Tech specifically requires an authorized physical return, the applicable refund will be processed after the returned item has been received and reviewed.

After Rappiel Tech issues a refund, your bank, card provider, or payment service may require additional time before the funds appear in your account. Refunds can only be issued to the original payment method used for the purchase.

Shipping Charges

Original shipping charges are normally non-refundable.

If the refund results from an error caused by Rappiel Tech or our fulfillment process — such as an incorrect item, confirmed damaged product, or confirmed lost shipment — applicable shipping charges may also be refunded.

Replacements

For an approved damaged, defective, incorrect, or confirmed lost-order claim, we may offer a replacement instead of a refund. Replacement availability depends on current product availability.

A customer is not required to accept a replacement where a refund has otherwise been approved.

Unauthorized Returns

Do not return products to an address shown on the shipping package unless Rappiel Tech has specifically instructed you to do so. Fulfillment or carrier addresses appearing on shipping labels are not automatically authorized return addresses.

Packages returned without authorization may not be accepted or processed.

Customer Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer law.

Need Help?

For refund, replacement, product issue, or delivery questions:

Email: info@rappiel.com
Support hours: Monday–Friday

We aim to respond within 24 business hours.